Problem with lost password email – IBM Alumni Australia

Ticket #:	147
Subject:	Problem with lost password email
Category:	Usability
Severity:	Severity 3 – Some business impact
Description:	When I clicked on lost password it said I could use either my user name or email address to request a reset. I put my email and when nothing came through after a while I tried my user name. I did get an email then, but as you can see from the email, it refers to my user name as an email address. Once I had set a password, I tried to sign on using my user id – of justine.middle – but I don’t think it worked. ( I seem to quite often get failures to load pages on the site). I then used my email address and I signed in OK.
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Submitted By:	Justine Middleton
User's Email Address:	justine.middle@gmail.com
Date Opened:	11/08/2018 at 18:10
Date Last Updated:	12/08/2018 at 16:11
Status:	Closed
Assigned To:	Tom O'Dea (Webmaster)

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2 thoughts on “Problem with lost password email”

Here is a screenshot with the new password reset message.

Click on the thumbnail to view the Attachment

Justine,

We now have a customised password reset email message.

Here is an example:

Dear tomodea,

Someone has asked for the password for your web site account to be reset.

The email address for this account is: tomodea@usa.net

If this was a mistake, please ignore this email and nothing will happen.

If you do wish to reset your password, please visit the following address:
https://ibmalumni.org.au/wp-login.php?action=rp&key=***********

I’ve tested the password reset using a username or an email address and either will work.

Regards, Tom

2 thoughts on “Problem with lost password email”