Archives: Help Desk Tickets

When I upload cover and member images i adjust the crop window and then select crop and save without any response or activity. I tried IE and Firefox with same result. I have read Ticket 144. Cheers Geoff. 0409536179

I’ve just visited the Members Area page to check out the options and noticed the wording under the Newsletter graphic says “I would like to change my website password …” – I assume this is meant to be “I would like to access the QCC Newsletters” or something to that effect.

Hi

I updated my profile today – address and a couple of other minor changes – and even if I logged out and in again  the date of the last update is still showing as March.

Justine

Account Activation email shows password in clear text.

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Is IBM’s NPS of 27 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

I just created this post: https://ibmalumni.org.au/net-promoter-score-2018-for-top-brands-compared-with-ibm/

When creating the post several different ways to add the graphic at the bottom failed, with an error something like “Problem at server end” (or words to that effect).

After I successfully submitted the blog post, I tested going back into it and editing it. Lo and behold, at this stahe I was able to include th graphic.

Some inconsistency there.

On pages such as https://ibmalumni.org.au/members/ I reckon that the images such as “Set/Reset Password” and “View profile” are quite oversized.

Ticket numbers are shown on the list of Help Desk Tickets: https://ibmalumni.org.au/help-desk/

However, these ticket numbers do not match the ticket numbers shown in the Subject of the notification emails.

I submitted ticket 1775 and gave it a severity level of 2 and wanted to edit the ticlet to lowere it to severity level 3, but was prohibited from doing so. Is this “as designed” or should not it be possible to update fields in a ticket?

Tried to submit a test blog post … A cut-and-paste of an entire page from my personal website at http://notestracker.net/misc/Tony_Austin_IBM_photos.htm

Pressing the Submit button gave rise to error: